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Refund & Cancellation Policy

Our policy on refunds, cancellations and returns

Home Refund Policy

Refund & Cancellation Policy

Last updated: March 1, 2026

1. Overview

This policy outlines the refund and cancellation terms for services offered by Shree Suvarna Temple through Suvarna Memorial Trust. By making a donation, booking a puja, or ordering prasad delivery, you agree to the terms outlined below.

2. Donation Refund Policy

  • Donations made to Suvarna Memorial Trust are generally considered voluntary and non-refundable
  • In case of accidental duplicate payment or incorrect amount charged, a refund will be processed upon verification
  • Refund requests for donations must be submitted within 7 days of the transaction
  • 80G tax receipts already issued may need to be cancelled if a refund is processed
  • To request a donation refund, contact us with your transaction details at info@suvarnatrust.in

3. Puja Booking Cancellation

Cancellation terms for puja bookings:

  • 48 hours or more before scheduled puja: Full refund (100%) of the booking amount
  • 24–48 hours before scheduled puja: 50% refund of the booking amount
  • Less than 24 hours before scheduled puja: No refund applicable
  • No-show: No refund for failure to attend without prior cancellation
  • If the temple cancels a puja due to unforeseen circumstances (weather, emergency, etc.), a full refund or rescheduling option will be provided

4. Prasad Delivery Refund

Refunds for prasad delivery orders may be processed in the following cases:

  • Order not delivered within 15 business days of dispatch
  • Prasad received in damaged or spoiled condition (photo evidence required within 24 hours of delivery)
  • Wrong prasad item delivered
  • Non-delivery due to incorrect address provided by the temple (our error)

Refunds will NOT be processed for:

  • Change of mind after order placement
  • Delay due to incorrect address provided by the customer
  • Delay due to force majeure (natural disasters, strikes, etc.)
  • Orders where delivery was attempted but recipient was unavailable

5. Refund Processing

  • Approved refunds will be processed within 7–10 business days
  • Refunds will be credited to the original payment method used for the transaction
  • Bank processing times may vary; please allow an additional 5–7 business days for the amount to reflect in your account
  • For UPI transactions, refunds are typically faster (3–5 business days)
  • Refund confirmation will be sent to your registered email address

6. How to Request a Refund

To initiate a refund request:

  1. Email us at info@suvarnatrust.in with subject “Refund Request”
  2. Include your name, transaction ID/order number, date of transaction, amount, and reason for refund
  3. For prasad delivery issues, attach relevant photos as evidence
  4. Our team will review your request and respond within 3 business days
  5. If approved, the refund will be initiated as per the processing timeline above

Alternatively, you can call us at +91-9920091969 during temple hours.

7. Exceptions

Suvarna Memorial Trust reserves the right to make exceptions to this policy on a case-by-case basis, particularly for:

  • First-time devotees
  • Genuine hardship cases
  • Technical or payment gateway errors
  • Festival season bookings (special terms may apply)

8. Contact for Refund Queries

Suvarna Memorial Trust
JVLR, Panchkutir, Powai, Mumbai 400076
Phone: +91-9920091969
Email: info@suvarnatrust.in
Hours: Monday to Saturday, 10:00 AM – 6:00 PM